Customer Care Representative - Premium Wellness & Therapy Services

Join 20dB Therapy Tree, a leading provider of holistic wellness and therapy solutions, as we expand our customer care team in the vibrant heart of Canggu, Bali. We are seeking a Customer Care Representative who is passionate about delivering exceptional customer service in a serene and inspiring environment. As part of our dedicated team, you will be the first point of contact for our clients, ensuring their needs are met with warmth, professionalism, and a touch of luxury. This role is perfect for someone who thrives in a dynamic setting, enjoys helping others, and is committed to providing a premium experience.

In this role, you will handle a wide range of customer interactions, from initial inquiries to post-service follow-ups, using our state-of-the-art CRM system, Zendesk. You will also assist in managing our appointment scheduling, ensuring a seamless and efficient booking process. This is an excellent opportunity to grow within a company that values its employees and clients alike, offering competitive benefits and a supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.
• Manage and schedule appointments using our CRM system, Zendesk, ensuring a smooth and efficient booking process.
• Assist in the onboarding process for new clients, guiding them through our services and answering any questions they may have.
• Handle customer complaints professionally, working to resolve issues promptly and effectively.
• Collaborate with the therapy team to ensure clients receive the best possible care and support.
• Maintain accurate and up-to-date records of all customer interactions and service deliveries.
• Stay informed about our services and offerings to provide accurate information to clients.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the wellness or hospitality industry.
• Excellent communication skills, both written and verbal, with the ability to handle diverse customer needs.
• Proficient in using CRM systems, particularly Zendesk, or a willingness to learn.
• Strong problem-solving skills and the ability to work well under pressure.
• Experience with appointment scheduling and customer relationship management.
• Familiarity with wellness and therapy services is a plus.
• Ability to work in a fast-paced, dynamic environment with a positive attitude.
• Fluency in English, both spoken and written, is required.

🛠️ Keahlian

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